At Trade Match, we value every client and uphold the highest standards of respect and integrity. We are fully committed to addressing your concerns promptly, fairly, and transparently, in strict compliance with all applicable regulatory standards. Your trust is our priority, and we take every complaint seriously as part of our dedication to continuous improvement and exceptional service.
Explore our FAQs to find answers to common questions and gain insights to maximize your Trade Match experience.
You can submit a complaint via the dedicated form on our ‘Complaints’ page. Please provide detailed information about your concern to enable us to address it efficiently and effectively.
Please include your account details, a detailed description of the issue, relevant dates, and any steps already taken to resolve the matter. This information enables us to conduct a thorough investigation.
We aim to acknowledge receipt of your complaint within 48 hours. A comprehensive response or resolution may take longer depending on the complexity of the issue, but we strive to resolve all complaints promptly.
Complaints are initially reviewed by our dedicated customer service team. Complex cases may be escalated to senior management to ensure a thorough and impartial review.
While we do not currently offer a live tracking system, you will receive regular email updates on the status and progress of your complaint investigation.
Trade Match (“the Company”) is committed to maintaining transparent, efficient, and effective procedures for the prompt and fair resolution of concerns, queries, issues, or complaints from our retail and professional clients. We maintain comprehensive records of each complaint and the measures taken to address it, ensuring accountability and fostering continuous improvement. Our priority is to deliver exceptional service, and we address any issues or misunderstandings promptly, fairly, and in full compliance with regulatory standards and our internal complaint-handling procedures, as outlined in our Complaints Handling Policy.
Sarah Everet
Customer success manager
We are committed to providing exceptional service. Please provide your details, and we will respond promptly.
Company Information: This website (www.trdmch.com) is operated by Trade Match, a Seychelles investment firm, authorised and regulated by the Financial Services Authority of Seychelles with license number SD114. Trade Match is located at Room 12 in Ebrahim Building, Rue De La Possession, Victoria, Mahe, Seychelles.
Risk Warning: Contracts for difference (‘CFDs’) are complex financial products with speculative character, involving significant risks of loss of capital. Trading CFDs, which is a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own, or have any rights to, the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience, and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. Please read our Risk Disclosure document.
Regional Restrictions: Trade Match does not offer services within the European Economic Area as well as in certain other jurisdictions such as the USA, British Columbia, Canada, and some other regions. Trade Match does not issue advice, recommendations, or opinions in relation to acquiring, holding, or disposing of any financial product. Trade Match is not a financial adviser.
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